Why Cannot Sign Out Of iCloud?

If you cannot sign out of iCloud email account, you might see either of the two messages on the screen.

• Step 1: Verification failed - There was an error connecting to the Apple ID server
• Step 2: Your Apple ID or password is incorrect

To resolve the ‘iCloud account signing out’ problem, carry out the steps provided on our web page.

Internet Connection

• Step 1: First, check if your device has access to a stable Internet connection.
• Step 2: Internet is essential for signing in and out of the iCloud email account.

Date And Time Settings

• Step 1: Make sure the device’s data and time settings are correct.
• Step 2: If the settings are incorrect, navigate to the Settings screen and select General -> Date & Time.
• Step 3: Enable the Set Automatically feature.
• Step 4: This will set the date and time automatically using the internet time. Thereafter you cannot sign out of iCloud.

Multiple Accounts

• Step 1: If you have multiple accounts for App Store, iTunes, and iCloud, delete them all except for the one you need.
• Step 2: Having multiple accounts might also be the reason for the ‘iCloud account signing out’ problem.

Reset Network Settings

• Step 1: Select the General option on the Settings screen and tap the Reset option followed by the Reset Network Settings option.
• Step 2: This will reset your Wi-Fi networks and their passwords as well as the cellular settings on your iPhone.
• Step 3: After resetting the network settings, use a different Wi-Fi connection.

Cellular Data

If you cannot sign out of iCloud email account using Wi-Fi, disconnect it and turn on your cellular data.

iCloud Backup

You can also get technical assistance from our support members if you cannot sign out of iCloud. For more help, contact our technical experts.