eM Client Not Receiving Emails

Why My eM Client Not Receiving Emails?

eM Client is mainly used to send and receive emails like any other email client, and it is also one of the most popular email clients in the market now. Despite the great values that eM Client offers, there have been several issues that eM Client is not receiving emails like before. There are different reasons to look into on why your eM client not receiving emails. In this article, we will be stating the troubleshooting methods and other possible solutions. Before we proceed, the first thing to do is to log in to eM Client and see if you are able to send emails. The problem could be anything and we are happy to assist you in resolving the problem.

Method 1: Check The Antivirus On Your Computer

Having an antivirus can always be an essential factor when it comes to the Windows OS. But you should also know that some antivirus applications are bound to cause serious problems.

  • Step 1: Open the Control Panel window on your computer.
  • Step 2: Click the Programs option and select the Uninstall Program.
  • Step 3: A window with all the applications present on the Windows computer will open.
  • Step 4: Locate and right-click the antivirus application installed, select the option Uninstall.
  • Step 5: The Antivirus program will be uninstalled from the Windows computer.

Doing this will help you resolve the eM Client issue on your Windows 10 computer.

Method 2: Check Ports

  • Step 1: Open eM Client on your computer.
  • Step 2: Click the Tools tab and select the Accounts option.
  • Step 3: The Accounts window will open. Click the IMAP tab (IMAP is used to receive emails).
  • Step 4: Check if you have entered 993 as the port for IMAP. Also, check your incoming mail server address.
  • Step 5: After making the changes, see if eM Client is receiving mails.

Method 3: Windows Network Troubleshooter

The Microsoft Operating System has its own troubleshooting tool that is bound to solve any issue. Now to run the Troubleshooter, you have to follow the steps given below.

  • Step 1: Click the Windows (Start) icon at the bottom left corner.
  • Step 2: In the search bar, type Troubleshooter and press the Enter button.
  • Step 3: The Troubleshooter option will be seen; double-click on the option to open the Troubleshooter window.
  • Step 4: Select the Network Troubleshooter and click Run the troubleshooter button.

Method 4: Update eM Client

An easy update will be another simple fix for the issue. Here are the steps to update eM Client.

  • Step 1: Open eM Client on your computer.
  • Step 2: Click the Menu option.
  • Step 3: Select Help from the drop-down list.
  • Step 4: Click the option Check for update.

Now, check the issue in eM client not receiving emails has been fixed and it is receiving mails.

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