If you see the ‘iCloud Verification Failed: There was an error connecting to the Apple ID server’ message on the screen, proceed with the troubleshooting instructions mentioned below.
- Step 1: iOS - Tap the Wi-Fi option on the Settings screen.
- Step 2: Tap the info icon next to your wireless network connection and select the Forget This Network option followed by the Forget option.
- Step 3: Turn off Wi-Fi and then turn it on.
- Step 4: Select your Wi-Fi network and then enter its password if prompted.
- Step 5: If needed, reset network settings on your device.
- Step 6: To do so, tap Settings -> General -> Reset -> Reset Network Settings.
- Step 7: Make sure the device is placed near your router.
- Step 8: If the internet connection is the reason for this problem, restart the router and your modem.
Date & Time Settings
- Step 1: iOS - On the Settings screen, select the General option followed by the Date & Time option.
- Step 2: Check if the date and time settings are correct. If not, change them manually to fix iCloud verification failed issue.
- Step 3: It is better to turn on the Set Automatically option.
- Step 4: macOS - Launch the System Preferences window and click the Date & Time tab.
- Step 5: Check if the settings are correct.
- Step 6: To change the date/time settings, click the lock icon at the bottom-left corner of the screen.
- Step 7: When prompted, provide the administrator password.
- Step 8: Select the Set date and time automatically checkbox.
Signing Out From iTunes & App Store
- Step 1: iOS - Tap the iTunes & App Store option on the Settings screen, select your Apple ID, and tap Sign Out.
- Step 2: macOS - Launch App Store, go to Menu, and select the Store option.
- Step 3: Click the Sign Out button.
- Step 4: Sign in to the iCloud account again using the Apple ID and password.
Changing Your Apple ID Password
- Step 1: Sometimes, the iCloud verification problem arises due to the old Apple ID password.
- Step 2: Visit the Apple ID website, click the Manage your Apple ID option, and enter your Apple ID and password to log in to your account.
- Step 3: Click Password and Security, answer your security questions, and select the Change Password option. This will help you to fix iCloud verification failed issue.
- Step 4: Enter the existing Apple ID password and create a new one.
- Step 5: Enter the new password for confirmation.
- Step 1: Use a verification code to sign in with your account. To get the verification code, carry out the steps given here.
- Step 2: iOS - Select the Password & Security on the Settings screen and tap the Get Verification Code option.
- Step 3: macOS - In the System Preferences window, select your Apple ID and click Password & Security -> Get Verification Code.
Updating Your Device
If the device software is outdated, it might also be a reason for the iCloud verification problem. So, update the device software and check if the error is cleared.
Restarting Your Device
In most cases, restarting the device resolves the verification problem.
- Step 1: iOS - Tap Settings -> General -> VPN and disable it.
- Step 2: macOS - Click the Network option in the System Preferences window and disable the VPN feature.
- Step 3: If needed, get technical assistance in resolving the iCloud verification failed issue from our support members by clicking the Call button.