Outlook Not Receiving Emails


Outlook is known for its enhanced features and user-friendly interface. If you have been expecting an email for a long time and it did not reach your inbox, the issue might be with your Internet connection, corrupted email profile, incorrect email rule, etc. This page shows you the common reasons and solutions for the “Outlook not receiving emails” problem.


  • Step 1:In most instances, restarting the application can help you fix the bugs and other problems.
  • Step 2:To restart your Outlook, close the app, open it again, and check if your problem is rectified.
  • Step 3:Restarting your computer also can help you fix this issue.
  • Step 4:In most instances, the issue might be with Outlook’s server. To check this, go to Outlook’s service status page and check the current status.
  • Step 5:If there is no green checkmark, it signifies that Outlook is not available for now.
  • Step 6:Wait for a while and recheck the status, and once the status becomes “Running normally,” check if Outlook is receiving emails.
Outlook mail Troubleshooting


  • Step 1:In case your Internet is not stable, your emails will not reach your inbox. Therefore, you need to check your Internet connection in the first place.
  • Step 2:If your Internet is not stable, troubleshoot the problem with the appropriate solutions. Restarting your router can help you to some extent to handle this issue.
  • Step 3:If you don’t find any problem with your Internet connection, proceed with the following troubleshooting solutions.


  • Step 1:Sometimes, Outlook marks important emails as Junk. As a result, they will reach your Junk folder.
  • Step 2:Go to the Junk folder and check if you can locate your email there. In case you can find your important email in Junk, open it and select Actions> Junk Email> Mark it as Not Junk. Now, your email will reach your inbox.
  • Mark It As Not Junk
  • Step 3:If your Inbox is full, it cannot accommodate new messages. To fix this, delete all the unwanted emails from every folder. Alternatively, you can also try the Sweep feature on Outlook to delete old emails.


  • Step 1:Outlook enables us to set different filters in the inbox folder.
  • Step 2:But, if you misconfigure any filter, you will face issues with incoming and outgoing emails. To fix this problem, go to the Filters section in Outlook and make the necessary changes to your email filters.


  • Step 1:If you have added a sender to the blocked user list, you cannot receive any emails from him/her.
  • Step 2:In this scenario, go to the Outlook Settings section and select Mail> Junk email.
  • Step 3:It will show you a list of blocked email ids. Select the user you don’t want to block and click the Delete button. This will remove him/her from the blocked user’s list.
  • Step 4:Microsoft blocks an Outlook account due to security reasons. Therefore, check if your Outlook account is still working.


  • Step 1:If you have entered incorrect server settings while setting up your Outlook account, check the credentials.
  • Step 2:Make sure that your email address and password are correct.
  • Step 3:Check the IMAP and SMTP settings.
  • Step 4:In case you find any mistake, make the necessary changes and check if your problem is resolved.
Check The Imap And Smtp Settings


  • Step 1:Sometimes, a firewall or antivirus application can impact the functionality of the network connections.
  • Step 2:To fix this problem, disable the firewall settings and antivirus application temporarily.
  • Step 3:If you have added any plugins to your Outlook account, remove them and check if your problem is rectified.

We hope these troubleshooting solutions have helped you fix the “Outlook not receiving emails” problem. For further questions and clarifications, you can reach our technical experts.

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