Thunderbird Not Receiving Emails


“Are you not receiving any new emails on your Thunderbird application?” In that case, continue reading this page to know the causes and solutions to fix Thunderbird Not Receiving Emails.

Thunderbird is a free, cross-platform email client that allows you to configure, send and receive emails from/to different accounts. In addition to email service, it also provides newsgroups, chat, news feeds, and more. Like Outlook, this one is easy to use.

However, users face some problems while configuring the email account or sending/receiving emails with it.

This page covers some workable solutions to fix the “Thunderbird not receiving emails” issue.


The Thunderbird application might stop receiving emails, if:

  • Step 1:Your computer’s internet connection is unstable.
  • Step 2:Your account’s IMAP and SMTP server settings are misconfigured.
  • Step 3:The antivirus software running on your computer finds it to be a problematic application.
  • Step 4:Its version is incompatible with the email service provider.


Perform the following troubleshooting solutions one by one. After performing each method, check if the application is able to receive a new message. If Thunderbird is not receiving new emails again, perform the next method.

Using a stable internet connection

  • Step 1:First, check the internet connection status on your computer (on which you’re using the Thunderbird application).
  • Step 2:You can check it by accessing a web page or something over a web browser.
  • Step 3:If the requested page or action responds successfully, the internet connection is stable.
  • Step 4:Otherwise, connect your computer to another connection that is stable and then check whether the Thunderbird application is able to receive new emails.

Configuring the IMAP and SMTP settings correctly

  • Step 1:Check and configure the account’s server settings correctly.
  • Step 2:To do so, open the Options menu on the Thunderbird application.
  • Step 3:Select Account Settings > Server Settings or Outgoing Server.
  • Step 4:Check if your account’s IMAP and SMTP settings are configured correctly.
  • Step 5:If not, configure them correctly.

Whitelist Thunderbird (Windows Security)

  • Step 1:Whitelist Thunderbird in the antivirus software you’re using on your computer.
  • Step 2:Open the Settings app.
  • Step 3:Select Update & Security > Windows Security > Virus & threat protection > Manage settings > Add or remove exclusion > Add an exclusion > Thunderbird.

Rollback Thunderbird

  • Step 1:You can roll back to Thunderbird’s previous version to fix the current problem.
  • Step 2:If Thunderbird is not receiving emails after updating it, then roll back to its previous version by uninstalling the latest version and then installing the older one on your computer.
  • Step 3:After doing that, check if the problem is fixed.

Contact us if Thunderbird Not Receiving Emails even after performing the above methods.

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