Why My Viasat Internet Not Connecting?

Viasat Internet is a leading residential satellite Internet service that is reliable in producing high-speed connectivity. If your Viasat internet not connecting, try these troubleshooting steps.

Solution 1: Basic Troubleshooting

Step 1: First, check your satellite dish. If your dish is on top of your house or in another area, contact your Internet Service Provider (ISP).

Step 2: If your satellite requires repair, do it with a technician.

Step 3: If everything is OK with the satellite dish but the connection drops, disconnect all the cables connected to your Viasat modem.

Step 4: After a few minutes, reconnect the cables to your modem and check if the problem has been resolved.

Solution 2: Run A Modem Diagnostic Test

On electronic devices, there are chances for equipment failure. So, check if your Viasat Internet is not connecting due to equipment failure. To run the diagnostic test, follow these steps.

Step 1: Download the My Viasat app from the Play Store or App Store and save it to your smartphone.
Step 2: Launch the My Viasat app by touching its icon on the home screen.
Step 3: Sign in to your Viasat account.
Step 4: Tap the Help button and select Run Diagnostics.
Step 5: Wait until the test is completed.
Step 6: Now, the issues with your Viasat modem will be detected and repaired automatically by the My Viasat app.

Solution 3: Reset Your Viasat Internet

Step 1: Start by turning off your computer.
Step 2: Next, turn off your router by disconnecting the power cord from it. Similarly, turn off your modem.
Step 3: Unplug all the Ethernet cables connected to your modem.
Step 4: Wait for a minute.
Step 5: Reconnect the cable to your modem and turn it on.
Step 6: Reconnect the cable to your router and power it on.
Step 7: Finally, turn on your computer and finish the hard reset process.

If the Viasat internet not connecting issue remains unsolved, contact your satellite provider to check if there is an outage in your area. Make sure that you have your account number or a phone number associated with your account to report an outage request. In case there is a service outage, wait for the problem to get resolved automatically.