Zoho Mail Not Receiving In Outlook

Solved: Zoho Mail Not Receiving In Outlook

Zoho Mail is one of the most used email platforms with an extensive mixture of clean, ad-free, and a minimalist interface that is most suited for business and professional use. You can experience amazing features that match with those you will find in other email platforms. With Zoho Docs, you will be able to collaborate and present spreadsheet documents which in turn helps to experience faster and better productivity in your office. And help to fix Zoho mail not receiving in Outlook issue.

Just having these features doesn't mean that Zoho is error-free. There have been many queries posted online about Zoho Mail not receiving emails on Outlook. There can be many reasons as to why the problem is caused. One primary cause is the improper IMAP configuration in Outlook.

Let us not keep you waiting, and we will now walk you through the steps to fix Zoho mail is not receiving in Outlook.

Initially, you have to check whether the incoming mail server settings for your Zoho Mail account have been configured properly in Outlook.

The proper Incoming server settings are:

  • Step 1:Incoming mail server:imappro.zoho.com
  • Step 2:Incoming port number: 993
  • Step 3:SSL: Yes
  • Step 4:Username: The Zoho email address
  • Step 5: Password: The Zoho login password

If you find the IMAP configuration wrong, you can set up the Zoho account again, so you won't have to go through the Zoho mail not receiving in Outlook problem.


  • Step 1:Open the Microsoft Outlook application on your computer.
  • Step 2:Click the File menu and select the Account Settings drop-down list.
  • Step 3:Select the Account Settings option.
  • Step 4:Select the Zoho account you want to remove and click the Remove button.
  • Step 5:Click the Close button.


  • Step 1:Click the File menu and select the Add Account option.
  • Step 2:Select the Manual setup or additional server typesoption, then click the Next button.
  • Step 3:Select the POP/IMAP option on the Choose Service page and click the Next button.
  • Step 4:You will now have to enter the account information in the fields to fix the Zoho mail not receiving in Outlook issue.


  • Step 1: Your Name: The name you want to be displayed
  • Step 2: Email address: The Zoho email address


If the sender’s email address is blocked on your account, then that email will not be displayed in the Inbox folder. To check and unblock the email address, perform the instructions given below.

  • Step 1:Select IMAP from the Account Type menu.
  • Step 2:Incoming Server: imappro.zoho.com (organization accounts)
  • Step 3:Incoming Server: imap.zoho.com(personal accounts)
  • Step 4:Outgoing Server: smtp.zoho.com


If you have marked the particular email address as Spam, then all the emails received from that account will be moved to the Spam folder. To remove the email address from the Spam list, follow the below instructions to solve Zoho mail not receiving in Outlook.

  • Step 1:Username: The Zoho email address
  • Step 2:Password: The Zoho email password
  • Step 3:Click the checkbox for the Remember password option.
  • Step 4:Click the More Settings button.
  • Step 5:In the Outgoing Server tab, click the checkbox for the options My outgoing server (SMTP) requires authentication and Use same settings as my incoming server.
  • Step 6:Click the Advanced tab and enter the following information, from the Spam list.
    • Incoming Server (IMAP): 993
    • Outgoing Server (SMTP): 465
  • Step 7:Click the OK button.
  • Step 8:Click the Test Account Settings button to make sure the configuration is correct this time around.
  • Step 9:Make sure the status reads as Completed.

Follow the configuration steps given above and resolve the Zoho mail not receiving in Outlook issue if it is not

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